Qualification Profile

  • Quality-focused and practical with outstanding communication, multi-tasking, organizational, and prioritization skills
  • Excellent skills working within stringent deadlines and fostering cooperative relationships with key stakeholders to accomplish goals. Over 17+ years’ experience in vender/customer relations
  • Excel in defining marketing strategies by analyzing business products/services.
  • Qualified to design and implement a digital marketing funnel based on consumer personas
  • Can execute high-impact marketing plans to create bold, search engine optimized, user-friendly and visually-appealing marketing materials
  • Excellent in: Microsoft OS and Office products, QuickBooks, Adobe Products
  • HTML5 / CSS3 / JavaScript / Git / GitHub / Wordpress
  • Strong skills in onsite and remote technical problem analysis
  • 7 + years of creating and implementing technology training in both a classroom and a one-on-one format for both faculty and staff at Motlow College and a K-6 afterschool program in Coffee County Public Housing
  • Qualified to research, install, maintain and update software and hardware - Able to research, implement and write software and hardware procedures
  • 7+ years administrative business and marketing experience - 7 years bookkeeping in QuickBooks

Professional Experience

State of Tennessee Wildlife Resources Agency, Nashville, TN, April 2017 to Present
http://www.tn.gov/twra

Website Administrator
  • Design TWRA website, http://www.tn.gov/twra using information architecture best practices and adhering to ADA compliance. We are coding dynamic content for various agency web sites to meet the project goals set by the governing board members.
  • Continually create and edit graphics and photos for inclusion in website designs, using Adobe Creative Suite.
  • Redesigned and implemented new agency intranet within a 6 month project deadline, using css/html/javascript.
  • Created various landing pages for specific marketing campaigns, digital, email and print ads.
  • Troubleshoot and solve web site issues in a timely manner. Proactively monitor site usage, reviews web site statistics and usage and created reports for communicating with management.
  • Establishes agency goals for future web site development and maintenance based on the Agency's Web Strategy. Reads and interprets state technology policies in order to communicate the meaning of them and lead others in this effort.
  • Lead internal CMS Team meetings, setting Agenda for upcoming website projects.
  • Created and implemented monthly analytic report on website data. I provide specific user and technical training on CMS and digital marketing and web UI/UX best practices.
  • Communicates with outside organizations and other state departments, and ensures that all information is passed to supervisors, peers, and others in a way that is easy to understand and follow.

Mid Tenn Fencing, Murfreesboro, TN, July 2009 to December 2016
www.midtennfencing.com

Marketing & Business Administrator
  • I spearheaded all marketing and administrative operations. I researched and implemented systems for: marketing, incoming and outgoing lead generation, sales procedures and support documentation for sales. I implemented coordination between sales, installation and follow-up customer service teams. We doubled our annual gross profit within two years after initial business purchase.
  • I designed and implemented eye-catching marketing material such as business cards, phonebook ads, newspaper ads, T-shirts, billboards, flyers all supporting a mobile friendly company website with related social media channels.
  • I applied significant technical savvy to effectively set-up and maintain all office and field equipment.
  • I had extensive customer service and sales responsibilities as well. My responsibilities included project management of installations. Responding to calls, incoming emails, website and social media leads. I also placed follow up phone calls and responded to customer concerns during and after installation.
  • I processed all accounts receivables and payables, balancing and reconciliation of accounts weekly and/or monthly, processing outstanding job invoices weekly, making bank deposits, and placing outstanding job invoice collection phone calls.
  • I processed the weekly payroll, (including any certified payroll documentation) processing all child support and tax payments.
  • I processed all monthly and weekly payroll tax deposits, quarterly reports, yearly tax reports and worked alongside the accountants to fulfill all tax requirements. I was responsible for adhering to all state and local business licensing requirements.

Motlow State Community College, Center for Information Systems, 1998 to 2009
www.mscc.edu

Webmaster / IT Technician for Smyrna Campus, (2008-2009) duties included:
  • Installed, configured, and maintained 75+ computers.
  • Provided computer training (one-on-one) and support to faculty, staff, and students on organizational software and all programs in the Microsoft Office suite.
  • Involved with design and implementation of campus website.
  • Troubleshot and maintained two distant learning labs. equipment and software.
  • Implemented and managed new campus forum and catalog content management system.
  • Designed and administered Internal TV System for Smyrna campus.
Graphic Artist / Webmaster (2007 to 2008) duties included:
  • Created broad-scope campus publications such as newsletters, flyers, catalog, schedules, and web-based publications.
  • Maintained/modified existing web pages, created and implemented new web pages.
  • Responsible for departmental budget and reconciliation of accounts.
  • Deployed Luminus web portal to enhance online information and service delivery.
Computer Lab Technician, (2002 to 2007) duties included:
  • Prepared and delivered customized and ongoing software training for faculty and staff in alignment with software releases and provided quality technical support.
  • Assisted students when necessary inside and outside the classroom, on software and hardware issues.
  • Assisted faculty in creating and implementing online classes via WebCT and other programs.
  • Actively supported webmaster through graphic design and programming in HTML.
  • Troubleshot and proficiently maintained 4 computer labs, distance learning labs, and internal monitoring system.
  • Resourcefully initiated computerization of all department office documents and certificates, and efficiently handled various office functions.
Secretary II, (1998 to 2002) duties included:
  • Responsible for the computerization of all office documents and certifications (CEU).
  • Responsible for all office and classroom computers/faxes/copiers/TV/VCR.
  • Involved with set up and tear down of all public CEU courses.
  • Worked with Instructors to ensure all educational support documents were readily available.
  • Answered all incoming phone calls and routed to appropriate personnel.
  • Greeted all incoming guest.

Diploma's and Certificates

B.A., Austin Peay

B.A., Austin Peay

A.A., Motlow College

A.A., Motlow College

Adobe Photoshop

Adobe Photoshop

Adobe Dreamweaver

Adobe Dreamweaver

A+ Certification, Tennessee Technology Center

A+ Certification, Tennessee Technology Center

Google Mobile Certification, Google

Google Mobile Certification, Google

Google Analytics Certification, Google

Google Analytics Certification, Google

Responsive CSS3, IT Academy, State of Tennessee

Responsive CSS3, IT Academy, State of Tennessee

Bootstrap Foundation, UDemy

Bootstrap Foundation, UDemy

IIS 8.0/8.5 Windows-Server 2012, IT Academy, State of Tennessee

IIS 8.0/8.5 Windows-Server 2012, IT Academy, State of Tennessee

Agile Concepts, IT Academy, State of Tennessee

Agile Concepts, IT Academy, State of Tennessee

Latest Achievement: TWRA, IT Professional of the Quarter Award, December 2017

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